Connect what’s broken. Automate what’s manual.
Replace the spreadsheets, the copy-paste between tools, and the workflows held together by string. Where AI genuinely earns its keep — drafting, triage, lookups, follow-ups — we weave it in quietly. The rest stays human.
What this means in practice
Every operational business eventually accumulates a stack of SaaS tools that almost talk to each other — bookings in one, payments in another, accounting in a third, customer records in a fourth — held together by a member of staff exporting CSVs on a Monday morning. Integration work removes those manual steps without forcing you to rip out tools that already work. The goal is the same operational picture, with less human glue.
We connect what you already use — Stripe, Xero or QuickBooks, HubSpot or Pipedrive, Notion, Slack, your booking platform, your scheduling tool — and write the bi-directional flows that keep records in sync. Where a custom orchestration layer is the right answer, we build one. Where Zapier, Make or n8n is more sensible, we set it up and document it so your team can extend it without us. Either way, the data ends up correct, automatically, without anyone copy-pasting.
AI fits inside this work where it earns its keep: drafting first-pass replies in a shared inbox, summarising long threads, classifying incoming requests, cleaning up messy data, and triaging what needs a human. We weave it in quietly behind the existing tools your team already uses, rather than introducing a new chat panel people have to remember to visit.
Who this is for
- Teams whose ops manual is “export from A, paste into B, email C”
- Businesses paying for five SaaS tools that don’t talk to each other
- Operators who want to keep their existing tools but make them work together
- Operators considering a hire just to handle the manual workflow
Industries this service fits best
The sectors where this offering tends to be most relevant — not a claim of completed work in each. The Potter Sanctuary is our first shipped engagement (in Custom Platforms); other sectors below are where this service translates cleanly.
What this service typically includes
- Bi-directional sync between CRM, billing, and operational tools
- Custom webhooks and event pipelines on top of existing SaaS
- AI-assisted triage, drafting, and summarisation built into existing inboxes
- Internal automations that replace repetitive admin
- Reporting layers that unify data across systems
- Lightweight portals for vendors, partners, or clients
How we work
One person, end to end. Brief to launch in roughly four weeks. Code you own from day one. The full breakdown lives on the homepage process section.
Ready to talk about your project?
Tell us what's broken or what you're trying to build. We'll come back with a clear scope and timeline.
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